CCP – comprehensive contact center management system
CCP is an innovative contact center optimization system developed to pinpoint performance diminishers in real time, and enable implementing targeted efficiency enhancing actions.
- Based on methodology derived from an in-depth expert analysis of contact center operation
- Dashboard view of all relevant data, to facilitate instantaneous identification of problem areas
- Extensive drill down capabilities, to the single call, hour and operator level for each KPI
- Enables implementing immediate steps to improve efficiency and service level
- Real time analysis
- 360° dashboard view.
- Clear color coded display
- Interfaces with all systems
- Allows defining time periods
- Enables drilling down to every level
- QlikView based
- User friendly
- highly intuitive user interface