one
view 

all decisions!

improve performance 
with no effort! 

contact center experts

at your fingertips!

Strong

stable

Effective

dynamic

CCP – comprehensive contact center management system

CCP is an innovative contact center optimization system developed to pinpoint performance diminishers in real time, and enable implementing targeted efficiency enhancing actions.
  • Based on methodology derived from an in-depth expert analysis of contact center operation
  • Dashboard view of all relevant data, to facilitate instantaneous identification of problem areas
  • Extensive drill down capabilities, to the single call, hour and operator level for each KPI
  • Enables implementing immediate steps to improve efficiency and service level

Main Features

  • Real time analysis
  • 360° dashboard view.
  • Clear color coded display
  • Interfaces with all systems
  • Allows defining time periods
  • Enables drilling down to every level
  • QlikView based
  • User friendly
  • highly intuitive user interface

Our Customers